FAQs

Read the answers to the most frequent questions customers ask us.

 

If you have any other questions please email us via the Contact Us page.

 

What is LILIXIR, and what does the brand stand for?

LILIXIR is a sustainable natural beauty brand based in Montreal, Canada, that focuses on crafting high-performance skincare products using organic and ethically sourced ingredients. We believe in the power of nature to transform your skin and prioritize environmental sustainability in our operations.

 

Are LILIXIR products Cruelty-Free?

Yes, all LILIXIR products are cruelty-free. We are committed to ensuring that our skincare is not tested on animals. Verify our Cruelty-Free certification here.

 

What are LILIXIR Ageless Serums good for?

These wonderful natural restorative elixirs will assist your skin become firmer, toned, and more hydrated for a complexion that is smoother, more radiant, and rejuvenated.

Elegant and restorative serums designed to improve firmness, tone, and hydration while reducing fine lines for a complexion that is more radiant, smooth, and replenished.

They revitalize the skin, give it a healthy shine, and encourage epidermal renewal while assisting in keeping skin suppleness.

 

Where can I buy LILIXIR natural skincare product?

You may purchase our products on this website www.lilixir.com or from social media links:

Instagram: @lilixir.beauty

Facebook: @lilixir.beauty

 

Are your skincare products suitable for all skin types?

Our skincare products are formulated to be versatile and suitable for a wide range of skin types. Our LILIXIR Ageless Rejuvenating serums are good for all skin type, perfect for mature, dry, sensitive and digitally tired skin. However, it's essential to check each product's description and recommendations to find the best match for your specific skin needs and do a patch test before using the products. You can order free serum samples here to try before you buy.

 

Can I combine LILIXIR Ageless Rejuvenating Serums with other skincare products?

Yes, you can combine them with any other skincare products. We recommend using our serums before your favorite moisturizer in the morning or evening.

 

What makes LILIXIR products different from other skincare brands?

LILIXIR products are crafted with a strong emphasis on sustainability, using organic and ethically sourced ingredients. We are committed to environmental responsibility and inclusivity in skincare. We use only plant-based and organic certified ingredients to create concentrated skincare products and results-driven solutions.

 

Where are LILIXIR skincare products made?

LILIXIR skincare products are meticulously crafted in the heart of Montreal, Quebec, within the French-speaking region of Canada. Our unwavering commitment to quality and the art of skincare craftsmanship is evident in every product we create.

 

Should I use LILIXIR Ageless Serums before or after the moisturizer?

Apply 2-3 drops of LILIXIR Ageless Rejuvenating Serum in the morning and night, before your moisturizer. If you prefer a one step routine, add a few drops to your moisturizer to enrich it.  

 

Are LILIXIR Serums entirely, plant-based, vegan and organic?

Yes, LILIXIR Ageless serums are:

• 100% Plant-based Ingredients
• 100% Certified Organic Ingredients
• 100% Oil-Based
• Vegan
• Certified Cruelty-Free by Leaping Bunny Program
• Ethically sourced ingredients
• Recyclable and sustainable packaging

 

Can I use LILIXIR Ageless Rejuvenating Serums for sensitive skin, acne-prone or oily skin?

Yes, they work well for all skin type. These serums are light, fast-absorbing and have a very light green herbaceous aroma due to the small amounts of organic certified essential oils. 

 

Can I use LILIXIR Ageless Serums during pregnancy?

If you're considering using LILIXIR Ageless Serums during pregnancy, we highly recommend consulting with your healthcare provider beforehand. This precaution is especially important due to the presence of essential oil components in our serums. Your doctor can provide personalized guidance and ensure the safety of your skincare routine during pregnancy.

 

What is the difference between LILIXIR Ageless Rejuvenating Day Serum and Night Serum?

Both serums are made with: 100% Plant-based Ingredients, 100% Certified Organic Ingredients, 100% Oil-Based and are Vegan. The difference between them is the ingredients, the effect on your skin, the feeling, texture, aroma and the speed of being absorbed by your skin. We recommend using LILIXIR Ageless Rejuvenating Day serum in the morning due to its botanical components and the the Night serum just before the bedtime.

LILIXIR Ageless Rejuvenating Day Serum is a sumptuous and restorative elixir that significantly reduces fine lines while improving firmness, tone, and hydration for a more radiant, smooth, and restored complexion. Due to the unique blend of organic certified essential oils, it has a rich, velvety, smooth, sweet, lemony, and flowery perfume that is natural. It is perfect for mature, dry, sensitive and digitally fatigued skin.

LILIXIR Ageless Rejuvenating Night Serum is a night-time beauty potion, a complex facial serum that helps reduce visible signs of aging. This concentrated formulation provides firmness and young radiance while also assisting in the improvement of skin tone, texture, and microbiota health. Its unique blend of organic essential oils gives it a pleasant, fresh, herbal, woody, and natural scent. 

 

How are the shipping costs and Sales Tax calculated by LILIXIR?

Shipping Cost

We use Canada Post shipping services that are automatically calculated at the checkout at lilixir.com. The cost depends on the county the products are shipped and the size of the box.

Sales Tax

Sales tax will be applied to all orders dispatched from lilixir.com in accordance with the tax laws of the province to which the order will be delivered. Sales tax is approximated at the time of order placement, and a final computation of the actual sales tax will be shown on your packing slip and purchase confirmation email. 

 

Do you ship internationally?

Absolutely! We offer international shipping to many destinations. To check if we can deliver to your country, simply proceed to the checkout page, and you'll find all the available shipping options for your location. We're thrilled to share our products with customers around the world!

 

How does tracking shipment works?

You'll receive an email with a copy of your order after completing the checkout process. You will receive a second email to confirm your order has been shipped.

This email will also contain the shipping tracking information so you can monitor the order's status whenever it's convenient for you.

Your order can also be tracked from here. Please get in touch with a LILIXIR customer representative by sending us an email via our Contact Form, if you have any questions about the progress of your order. 

 

How can I change or Cancel my Order?

Managing your order is important to us! Once an order has been processed and shipped, we're unable to make changes or cancellations.

However, if you wish to cancel an order before it's shipped, please reach out to us through our Contact Page. We'll do our best to assist you promptly, ensuring a smooth and satisfactory experience with LILIXIR.

 

How long does shipping service take for LILIXIR?

After processing your order, Canada Post typically delivers your package within approximately 3-10 business days. Please keep in mind that there is an additional processing time of 1-2 days before the shipment goes out. Rest assured, we're working diligently to get your natural and sustainable skincare products to you as swiftly as possible.

You can track your order here.